Refund policy

30 Day Returns Policy

Every product purchased from VVIVID Vinyl comes with a thirty (30) day limited warranty. The warranty applies to products that have been confirmed as damaged, incomplete or mistaken (i.e. we sent the wrong product) by VVIVID Vinyl, which may be replaced, exchanged or returned for a full refund at our sole discretion. Please be prepared to photograph any items that fall in the categories described above. In any such case where we require the product to be sent back to our warehouse, we will send you a return shipping label which can be affixed to the package and returned via the selected carrier.

Any returns that fall outside the categories described above (damaged, incomplete or mistaken), may be returned or exchanged within thirty (30) days of shipment only if the product is complete and unused. These returns will be subject to a 15% restocking fee (after any applicable taxes) and all return shipping charges are paid for by the customer. Refunds or exchanges will be issued as soon as VVIVID Vinyl confirms receipt of the returned order. You may be asked to provide return tracking information. Please note that all returns are subject to inspection and measurement by our technicians.

Why do we charge a restocking fee on your returns?

We are committed to providing hassle free returns for all of our clients. Unfortunately, some customers that purchase material disagree with the finish/color and/or become unsatisfied with the end result. They decide to return it and demand a full refund and are shocked to hear that we charge a 15% restocking fee. When we receive a return, we have to spend time inspecting and measuring the roll without damaging it, updating our inventory, repackaging it, and advertising it on our website. This process is very costly and time consuming.