Good chance I'm not ordering from vvivid anymore
"Order the product on Feb 7. Got lost in shipping was never notified. Called to get a replacement. Never got shipped out. I have been using vvivid for 7 years. I get the process once it is shipped its out of your hands, but the lack of information and the process of communicating with the customer is terrible. When I called a 3rd time about the replacement package. I was told they were trying to verify the lost one and my address. I asked why didn't you call me? Rep. Said that's a good question I don't have an answer. So I had waited another week for the replacement package that never got shipped out."